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YOUR DATA, YOUR RIGHTS

pajaktito Privacy Policy: How We Handle Your Personal Data

This policy explains what personal data pajaktito collects when you use our platform, how we use and protect it, and what choices you have over your own information. Access to our platform depends on local law and is available only where permitted in eligible regions.

  • Data collected at account registration
  • DANA, OVO, GoPay transaction records
  • Your right to review and correct account data
  • Direct contact path for privacy questions
POLICY SCOPE AND BASIS

What Data We Collect and Why

When you open an account with us, we collect the details you provide during registration — your name, contact information, and the credentials you choose. When you make a transaction through DANA, OVO, or GoPay, we record the payment reference, amount, and timestamp as part of your account history. We also collect session data — your device type, browser session identifiers, and the pages you visit — to keep your account secure and to ensure the platform works correctly on your device. We do not sell your personal data to third parties. Data is used for account management, transaction processing, fraud prevention, and responding to support requests. Retention periods vary by data type: account credentials are kept while your account is active, and transaction records are held for the period required by applicable regulations in your region. Where local law in Indonesia applies, we follow its requirements. Availability of our services and the scope of data obligations depend on local law and the eligible region in which you access the platform.

  • DANA

    Transaction references and timestamps recorded for DANA payments are stored in your account history and are accessible after login.

  • OVO

    OVO payment records appear in your transaction log. You can review the full history from the account wallet section.

  • GoPay

    GoPay transfer records are linked to your account. If a discrepancy appears, raise it through the support channel shown in your account.

INSIDE AND OUTSIDE SCOPE

Where This Policy Applies

Not everything connected to your experience falls under this policy. Understanding the boundaries helps you know where to direct a privacy question and which terms apply to a given part of your account.

  • Account Access

    Login credentials, session tokens, and account security settings are fully within scope. We control how this data is stored and who can access it.

  • Transactions

    Payment records for DANA, OVO, and GoPay transactions processed through our platform are covered. The payment provider's own privacy terms also apply on their side.

  • Site Content

    Pages you visit and features you interact with on our platform generate session data that this policy covers. Game interaction data such as rounds played is also included.

  • Third-Party Services

    External sites, payment apps, and linked services operate under their own privacy policies. Once you leave our platform, their terms govern — not ours.

ACTIONS YOU CAN TAKE

Your Practical Privacy Choices

You have concrete actions available to you under this policy. To review the personal data we hold, log in and open the account settings page — your profile details and transaction history are visible there without needing to contact us. If any account detail is incorrect, you can update most fields directly in the settings section; for fields that require verification before editing, submit a correction request through our support channel and we will process it. To raise a question about how your data is used — or to request that we review what is held on your account — use the privacy contact path listed in the support section below. We will acknowledge your request and respond within the period required by applicable regulations. Where local law in Indonesia grants specific access or deletion rights, those apply to the extent permitted in your eligible region.

  • Review Your Records

    Log in and open account settings to see your profile data and full transaction history, including all DANA, OVO, and GoPay records.

  • Correct Account Details

    Update editable fields directly in account settings. For locked fields, submit a correction request through our support channel with the relevant details.

  • Raise a Privacy Question

    Use the privacy contact route in the support section below. Include your account identifier so we can locate your records and respond accurately.

  • Request a Data Review

    To ask us to review, restrict, or remove specific data, contact us through the privacy channel. We will confirm receipt and advise on the applicable timeline.

PRIVACY CONTACT ROUTES

How to Reach Us About This Policy

If you have a question about your data, a correction to request, or a concern about how we have handled your information, the routes below connect you directly to the team that handles privacy matters. Keep your account identifier to hand when you reach out — it helps us locate your records faster.

  • Live Chat Support

    Open the live chat widget from any page while logged in. Select the account or privacy topic from the menu so your message reaches the right team.

  • Email Privacy Contact

    Send your privacy question or data request to our support email address shown in the contact section of your account dashboard after login.

  • Account Help Centre

    The help centre in your account lists step-by-step paths for common privacy actions — reviewing data, submitting corrections, and escalating unresolved requests.

HOW WE PROTECT YOUR DATA

Data Handling and Account Security Practices

Security and data integrity are part of how we run the account layer, not afterthoughts. Your account is protected by credential-based authentication, and session tokens expire after inactivity to limit exposure. We apply access controls internally so that personal data is visible only to the team functions that need it for the purpose it was collected. Cookies we set are documented in the cookie notice accessible from the account settings page; you can review and manage non-essential cookies there. Retention periods are applied per data category — your transaction history with DANA, OVO, and GoPay is retained for the period local regulations require, and then scheduled for deletion. To request changes to data we hold, or to raise a concern about our handling of it, use the privacy contact route described in the support section.

  • Session Security

    Session tokens expire after inactivity and credential changes invalidate active sessions immediately, reducing the window for unauthorised access to your account.

  • Cookie Controls

    We document all cookies we set. Non-essential cookies can be reviewed and managed from the cookie notice linked in your account settings page.

  • Data Retention

    Transaction records for DANA, OVO, and GoPay are held for the period required by applicable regulations in your region, then scheduled for deletion per our retention schedule.

  • Internal Access Controls

    Personal data is visible internally only to team functions that require it for the specific purpose it was collected. Access is not granted broadly across the organisation.

PRIVACY QUESTIONS ANSWERED

Common Questions About This Privacy Policy

These are the questions we hear most often about how we handle personal data. If yours is not covered here, the privacy contact routes in the support section are the right next step.

What personal data does pajaktito collect when I register?

At registration we collect your name, contact details, and the credentials you create. If you make a transaction through DANA, OVO, or GoPay, we also record the payment reference and timestamp linked to your account.

Can I see the data held on my account?

Yes. Log in and open account settings to view your profile information. Your full transaction history — including all DANA, OVO, and GoPay records — is visible in the wallet section without needing to contact support.

How do I correct an error in my account details?

Most fields can be edited directly in account settings after login. For fields that require verification before a change is applied, submit a correction request through live chat or the email address shown in your account dashboard.

Does pajaktito share my data with third parties?

We do not sell your personal data. Data is shared only where needed to process your transactions — for example, with the payment provider handling your DANA or OVO transfer — and with any party required by applicable law in your region.

How long does pajaktito keep my transaction records?

Retention periods depend on local regulations in your region. Transaction data for DANA, OVO, and GoPay is held for the period those regulations require, after which it is scheduled for deletion under our retention policy.

How do I request deletion or review of my personal data?

Contact us through the live chat or the email address in your account dashboard. Include your account identifier so we can locate your records. We will confirm receipt and advise on the applicable timeline based on local law in your region.